Refund policy

At Gir Cow Bank, customer satisfaction is our priority. We take great care in delivering fresh, natural, and high-quality products. Please read our Return & Refund Policy carefully.

Return Eligibility

Returns are accepted only if:

• You receive a damaged, defective, or incorrect product.
• The product is delivered in a spoiled or unusable condition.
• The issue is reported within 24 hours of delivery.

Non-Returnable Products

For hygiene and food safety reasons, products such as A2 Gir Cow Milk, Buttermilk, Bilona Ghee, Nasya Drops, and other perishable items cannot be returned once delivered, unless they are damaged or incorrect.

Refund & Replacement

After reviewing your request, Gir Cow Bank may offer:

• A replacement product, or
• A full or partial refund, depending on the nature of the issue.

Approved refunds will be processed to the original payment method within 5–7 business days.

How to Request a Return

To request a return or replacement, please contact our customer support within 24 hours of delivery and provide:

• Order Number
• Clear photos of the product
• A brief description of the issue

Cancellation Policy

Orders can be cancelled only before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

For any questions regarding returns or refunds, please contact Gir Cow Bank through our customer support, email, or website.